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| - Went for pizza on Mother's Day. We were worried it would be busy, but at 5:15 pm it was ok. There was no one at the hostess desk....we stood for a minute or so and a waiter, who we later learned was named Ernest asked if we'd been helped. He finished with his table, grabbed some menus and took us to a booth. He said he'd be back with silverware. Sure enough, he came rushing by and gave us the silverware and said he might as well take our order since he was there. Great.....at least he is paying attention to us. Next server to come by asks if we need drinks/order and we tell her we've been taken care of. We ask who is the guy helping us and this is when we learn his name is Ernest. She asks if something is wrong....saying she is one of the managers....We told her that if it weren't for Ernest, we'd still be standing by the hostess stand, that no one was there, and he took it upon himself to take care of us. She then starts to give excuses as to why no one is around to help....a couple of large groups, needed to set up.........don't care.....You don't leave the floor empty to cater to a couple of groups and you certainly don't give that as an excuse. Food was good....and if it weren't for Ernest, we might not return to this location. Looking at our receipt, I see the server who got credit for waiting on us was NOT Ernest, but Jen J......I certainly hope they pool tips, because Ernest deserved the tip more than Jen.
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