I'm disappointed in this place. I left an Ergo Carrier and a winter coat in the closet of our room. 2 hrs after we checked out, they were gone.
The moment I realized it, I called the hotel. They transferred me to a security guard who said he'd check and call me back. He never called me back. I called him and he quickly responded, "it's gone." It's gone?! It honestly feels like you didn't even check.
The only people who could have had access to the room that quickly after we left was housekeeping or hotel staff so I asked if he'd check there. He said if it was yesterday, it's gone by now.
That's wrong.
Just because I left them doesn't make it right for hotel staff to take them. How would they be gone? I clearly remember the last place I left them. I'm disappointed at how the hotel is handling this situation.
My parents love staying here. They come often and this time bought rooms for everyone in the family to reunite. The hotel is nice and the rooms are affordable. Sadly, the costs of all 3 rooms combined was less than the ergo carrier and winter coat left behind.