| rev:text
| - See also my review on The Signature.
September 2013: Since we stay here twice a years for several years now I dare to say we're almost regular guest. Luxery Suits owns, or rents a couple of suites in The Signature at MGM.
After one very bad experience in the past we have contact with one of the employees or maybe even a manager (my husband always handles these kind of things). So twice a year we contact him and always get a great rate for a room in Tower 1, which we prefer.
Rooms are big, nicely maintained although you can see that after a few years the rooms are getting a little bit more used. In the kitchen the tableware doesn't always match anymore, sometimes a few items from the cutlery are missing, stains in the carpet, loose handles or doorknobs, those kind of things. But never big things. One thing that we also notice is that they seem to have water problems. My girlfriend in the room next door has had only cold water in the shower since her arrival (she's not happy), although there have been workers twice, the problem isn't solved. And we experience low water pressure. But I think the're working on it because yesterday we received notice that the water will be shut off tonight. Hopefully that will fixe all the problems.
The rooms are clean and provided with enough towels etc. The only thing that's lacking for the fifth star is the fact that the level of service from housekeeping varies very much. (Note september 2014: downgraded it to three stars). There are good weeks and there are bad weeks. Weeks in which I have to phone almost every day that housekeeping didn't do our room (while we're always out between 11-16 and put on the housekeeping sign), but also weeks without complaints. Although there are two recurring complaints.
1. Since we stay here always for 8-11 days I prefer my sheets changed at least once a week. That never happens without asking.......;
2. We are a couple so we would like to have.....two bathrobes, not one. And like the sheets I like that changed at least once a week. That also never happens. Even putting it on the ground is not a big enough signal. They only pick it up.......
All together we always enjoy our stay. To be honoust, mostly it's the first time in weeks (we travel for 2-3 weeks ending up in Vegas) I get a decent nights sleep. The beds are excellent and the airconditioning is not to loud.
So we definitely recommend staying with Luxery Suites in The Signature and already look forward our next stay. But don't hesitate to call and complain about housekeeping. I know the number of LXI by heart. And that's not a good sign...........
Update september/october 2014: housekeeping is getting worse and worse. Sheets with molt in it, bathrobes - specifically asked to change - are picked up from the floor and hung back again. And that for a 10 days stay! 3 broken light bulbs. Asked for repair, never happend. No coffee and shampoo for 3 days. Had to make 3 (!) phone calls for the shampoo and waited for almost 2 hours. Carpet is definetly not vacuumed in ages. Not in the corners, not under the bed. Nuts, soda bottle lits, dirt, you name it. Fridge not working properly (repaired), bath tub not cleaners after use. No housekeeping for a whole day, although we were out between 11:30 and 15:30. Is that all fox? Yes, that's about it after 6 days. I'm wondering what the next 4 days will bring us........
(Note: I'm no native speaker. Please excuse the spelling and grammar mistakes).
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