My husband and I have waited in line for fourty five minutes, and we are still waiting to be helped. Enough said.
Update: total wait time a little over an hour. My husband was asked for his employer, car insurance company, and deductible. These are questions we've never been asked before renting cars from other companies. Why do they need this information? So shady and as other yelpers mentioned, the staff are smart alicky. My husband was offended by some of the questions we were asked and when he refused to answer, the guy simply said, "well you won't get your car then." Who the hell is running this place?