Rita is excellent! I came to her after seeing another electrologist who seemed a bit shady and told her my concerns. She very carefully explained the process she uses, as well as what I can expect in terms of results, and what I should definitely NOT expect from an electrology appointment (ie.: if you feel your electrologist tweezing you harshly like I did, definitely seek another practitioner!). I feel she is honest and solid, and very careful with her work. Her rates are more than reasonable, especially considering her Yorkville location! Her demeanour is pleasant and calming; she really put me at ease and helped me to feel better about my skin concerns. Chin and upper lip whiskers have plagued me for YEARS and finally they are going away. I only wish I'd found Rita sooner!