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| - I found this place through referral and my Havanese was groomed very well, these folks keep your likes and dislikes on a computer so they can track your wants and such.
about a month ago I picked up my Dog and noticed the shape around her head was "choppy" and not scissired at all, i was pro active and called , got machine with an immediate call back, bring her back within a few weeks and we will fix her up no charge, i found that this was very good customer service.
I brought her in the other day called and was told to get her there at 8 am which i did, the owner told me i waited to long for a free groom, but would do a mini groom no charge, I said i wanted full service and we agreed to make it $28.00 instead of the usual 50.00.
Now i must give full disclosure, I do not tip, my dog is under 12 pounds and you never know who has done the work, it Is owner operated so i have never tipped.
I was called to pick her up by 11:00 explained my car was being worked on but I was on the other side of town and the best was an hour and a Half..I was told "see you in an hour", called back and told him that I was running behind and would be there asap, I pulled my car out and got less done that I wanted to went right over.
I was treated very cooly by the Male owner and after I gave my debit card for the 28.00 was handed a slip to add tip amount, i put an X on that spot and got my dog out and left, they have a lot of clientele and I am sure they will not miss my business.
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