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  • I can only hope that the unkind woman at the hostess station is an owner and therefore only impacting her own wallet by having such a terrible, anti-guest, attitude. I appreciate that the hours prior to a Penguins game are chaotic, however, when you tell a party of two that there will be an hour wait, roll your eyes and sigh when asked if food is served at the bar, and then ANGRILY, SNARKILY, and DISMISSIVELY tell the guests they are wrong when they let you know there are at least eight tables open and would like to confirm that it's really an hour wait, you should not be in customer service, EVER. We only wanted to spend lots of money on your highly recommended food and drinks - so sorry for being a bother. The local bar down the road was having a cookout and giveaways and were happy to provide service with a smile.
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