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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Used to really like this place. But today my family and I went in for lunch to use a $10 off purchase of $25 or more coupon. I mentioned the coupon to the waitress at the beginning while ordering our food. When the waitress came out with the bill she said my manager said the coupon doesn't apply because a daily special was ordered. 1st mistake: waitress should have told us one of the things we ordered didn't count for the coupon when I expressed our desire to use the coupon while ordering (we obviously would have adjusted our order with proper info communicated by server). 2nd mistake: server should have owned up to her mistake to her manager and got the coupon applied to our bill given the server's failure to communicate. I reluctantly paid the unadjusted bill and even gave a 20% tip. Then I spoke with a manager about the situation and the manager offered to take $10 off our bill. I said I already paid the bill and had lost patience to wait longer for $10 that should have been properly taken off the bill in the first place. Mistake #3: rather than offering the $10 discount that should have given in the first place, manager should have given us a $20-25 gift card for failing to give the discount, additional inconvenience, and in order to increase the chances of retaining a recurring customer. I will never go back unless they right the situation with a gift card of some sort.
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