38 minute wait on the phone. No straight answers. No regards to customer service. I actually cancelled and broke my rate guarantee with them and paid a 120$ early termination fee due to the customer service I received.
**edit** here's also something funny. I asked where to return the HD receiver and she said "I am sorry my Internet is down right now and I don't know where the closest store is to you." An Internet company can't even keep their employees Internet on...... Irony
Pro tip:
Choose any other service