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| - This was the worst experience I have ever had purchasing glasses, and I've worn lenses for 20 years. First off, when I walked into the building I let them know that I had my own pair of frames I wanted them to put lenses in. I left them at the front counter so they wouldn't think I was trying to shoplift. After struggling to contact my insurance, the team members made me feel like I wasn't welcome in their store because my insurance people were being rude to them. After I had my eye exam with the doctor (which was the only pleasant part of the entire appointment) they informed me that they don't accept frames brought in from outside of the store-- AFTER I had the eye exam, even knowing ahead of time that that was what I intended to do. Then I sat there for 20 minutes, while the woman who was trying to help me huffed and puffed in aggravation while I asked basic questions. I decided then to take my frames elsewhere and would pay for the exam. The woman ringing up the exam took 20-25 minutes to figure out how to enter the correct price. She handed me my hand-written prescription and I left. I went somewhere else to get my lenses prescription filled. When I came back to get my glasses, my left eye lense was COMPLETELY WRONG. After calling America's Best Contacts and Lenses, I learned that the woman had written my prescription completely wrong, thus my glasses were completely wrong. Now I have to wait another week while the other company I went to fixes their mistake. While I was in America's Best Contacts and Lenses, the sales team (and doctors) were completely unprofessional and joked and fooled around the entire time, on top of treating me like I was bothering them. I will NEVER go to this company again, and I HIGHLY suggest going elsewhere to anyone who thinks this location is a good idea.
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