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  • We love Capriotti's, and normally go to the Summerlin location, but we realized we lived closer to this location and decided to stop in. Let's just say we won't be returning to this location. We told them 3 times what we wanted on the sandwich when we ordered. There were 3 girls there listening to this order. While they were making it, they asked if we wanted mustard, which we never mentioned. Fine, at least your checking before putting things on our sub that you aren't sure of, but it should all be right there on our order. Get our sandwich home and it is covered in mayo. We never asked for mayo, it isn't on the receipt, I find it disgusting and can't eat my $15 sandwich now. I called and told them what happened, they said we could come back and exchange it. My husband waits for a ridiculous amount of time upon returning, AT LEAST another 15 minutes. They ran out of receipt paper, which apparently makes their register not work, so people were getting free food. Two people came back in the time it took my husband to get our second sandwich saying that their orders were also messed up. We barely even get an apology after having to drive back and wait some more, no offers of free anything like chips or cookies for next visit, even though people were getting free orders just because they couldn't remember to order receipt paper. Very disappointed in this location, they need to get it together.
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