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  • Chompies site will not allow us to post a 'paragraph' in a complaint to them - so here it is - BAD. We have been loyal customers for over 11 years. We frequented ALL 3 locations until Greenway closed. We LOVE Paradise Valley and have avoided Shea since there was an error on our dining room order. Yesterday at 4pm on 3/19/2016, we were giving Shea another chance. Yesterday, we craved Chompies and this was convenient. So - We wait patiently behind 2 customers. We wait & wait & wait - while the girl with bright red streaked hair s-l-o-w-l-y mashed new cream cheese into a bowl taken from the case. Then 2 doors to the case are removed and she looks up & comes to take our order, while YoYo reprimands her for leaving a mess at the bread slicer. We ask for extra lean corned beef & before we could get the "thin sliced" out of our mouths she is running to the back to tell the kitchen. My husband goes to be sure she heard us and she rudely says "YES. I HEARD YOU." She comes & goes from the kitchen 3 times trying to weigh out the pound and a half of corned beef till it weighs correctly - leaving us for 10 minutes at the counter - never asking what else we needed. She finally returns with the container of THICK sliced corned beef. We ask for 1/2 # chopped liver and... get cut off before we can tell her what else from the deli case... At this time we are irritated & just want to get the order - pay & leave. A loaf of Challa sliced, one brownie - Chopped liver & CB. We wait at the register - as YoYo helps her client and the African American boy helps his client. And we wait. And we wait ... as the red streaked girl goes back to emptying the case!! 4pm EMPTYING THE CASE as if we are not there. Cream Cheese pounded down - bowls being filled - CLIENTS WAITING!!! So before we get too angry we grab our order & go to the other register - that handles the Dining Room. We ask "Mark"?, the Manager in the red shirt - can we PLEASE check out here because the girl at the Deli is RUDE and not paying attention. His reply is to ask the GUY - who was helping someone else to ring us up. We said NO - Why piss off HIS customer too by leaving there to help US??? We again state the others were RUDE and we would like to pay here... He again asks about the other register - not caring about the complaint we just told him about!! SERIOUSLY? We had a $60 order of food & he gives us this crap ?? WHERE IS YOUR CUSTOMER SERVICE? Lovey would be pissed. Lou would be furious. We storm out telling "Mark"? we will NEVER be back there. Don't the employees give a damn? Don't they get TRAINING about Customer Service? NO ONE CARED that we walked out. My Brother has been a customer for 25 years - He will never come again. Our associates will never come again. Our family will never return. Our Clients will never come again. Our neighbors...our blog readers, and YOUR YELP READERS will now hear about this. Let your staff know that when they disrespect customers THEY TELL THEIR FRIENDS & FAMILY. There is a chain affect in the restaurant biz I learned about when I was a Manager in Chicago at a fine dining restaurant. Where FOOD is concerned people never forget & they are looking for QUALITY Customer Service (as well as quality food). As you can tell - WE ARE MAD that our once favorite Deli is now off of our list. They need to do something about the Shea location. . You claim to have an "authentic east coast tradition". Well that is true because New Yorkers are known to be rude and that is how the staff is, perpetuating that stigma. RUDE.
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