I had a claim filed through HWA warranty on our master bath shower that was leaking into our kitchen. This was the company they selected. Jeff called yesterday morning at 8am and asked if I would be home for the day. I replied yes and he said that someone would come check out the problem when they had a minute. Well, 5pm, still no one... no call. So I called them. The number went straight to Jeff's cell phone. He couldn't help me at that minute because he was driving. Could he call me on this number when he stopped? Sure. But I never got a call.
So today, instead of trying to track someone down from this company, I'm going to call the home warranty and see if I can get a new company to work with.