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  • I had made an appointment over a week prior to my visit on 5/3. When I arrived at 8:20 to drop off my vehicle they told me they didn't have an appointment for me and I would need to be "fit" in. I was told my car would be done by 2 or 3:00. I got back to the dealership at 3 and they said it still wouldn't be done until the latest 4:30. It was done at 4:45. I have a brand new car. There is absolutely no reason it should have taken over 8.5 hrs to get done. I don't understand. I felt very overlooked. The only saving grace was the gentlemen Charles that helped me because he didn't charge me. But even still this was a terrible experience and I'm so disappointed considering this is where I purchased my car.
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