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| - If you've eaten at one Wendy's, you've eat at all Wendy's. It's all the same. What differentiates one Wendy's restaurant from the others is the service. And the service and overall experience at the Bethel Park store is so ridiculously bad, it's almost comical. If you didn't know better, you'd think it was done on purpose so they could capture the reactions of patrons on a closed circuit camera and upload it for a TV show.
No matter when you go, no matter if it's drive through or going inside, they manage to screw up the order. In fact, of all the restaurants on Rt. 88 in Bethel Park, I challenge you to find one other restaurant which offers worse service. Seriously, take me up on this Pepsi challenge. I'll give you an example. We were there this past Saturday around 12:30 p.m. (lunch time). The Saturday lunch rush is THE busiest time for all fast food restaurants. Inside, they had ONE register open - and nobody helping out the lone employee working the register. There was 4 people in front of us, and it took them 35 minutes for us to get a simple order.
When you call to complain - even going so far as to speak to the regional manager, it's abundantly clear that they couldn't care less. Customer satisfaction is absolutely not on their radar. They can't be bothered to sufficiently staff the place so there are enough people to cover point of sale transactions.
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