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  • I got CenturyLink 2 1/2 years ago because I live in a condo and it faces north so I'm not eligible for any dish networks & I have heard bad things about Cox too so I thought they would be a "better" company. Well they have complete control over us consumers & have us all by ball. They have us right where they need us with there price gouging They had a product everybody wants. Cable/internet. My bill changes on a month to month basis. One month it will be $150. Then Next mo. $160. Then I'll call and it will be $130. Then the next month they will figure a way to charge me $160 again. It's not constant. They $10,$20$30 gauge me all for 150 channels, Internet and a DVR box. I called customer service and spoke to a sweet little girl who "hooked me up" with a new "package". She told me with taxes and everything I would pay $105.24. Talk about excited. Ya finally some justice. Until I got my next bill. $255.00. WHAT?!? That wasn't the agreement. Called customer service it took they 35 minutes just to answer my phone call. Anybody that's worked in a cubicle before knows why. They were completing avoiding me. Of course that couldn't of been the agreement nobody would of ever set me up with a deal like that. So they changed the package AGAIN. A more expensive one. I didn't know until I got an email stating so. They gotta cover their asses. Well that doesn't explain the real problem of the $255 bill. Well we gotta transfer you to another department. Was on hold for another 30 minutes. Girl gets on the phone and is nasty with me as if I'm a horrible human being for not wanting to pay the $255 bill because that's is what the computer system says I owe them. I swear on my own grave I DO NOT OWE THEM that kind of $$. I have always paid more than what I owe them on each and every one of my bills. My advice to you is to avoid this company they are horrible and the longer you are with them the more they will get comfortable price gauging you bills if your a new customer you will get a good deal but will later be treated as a "sucker". Peace, love & GOOD LUCK.
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