Like everyone else, I WANTED to love this place. However I experienced the same issues everyone else did - long waits for food, weird and slow service (they put in my husbands order - he asked for no onions, came out and told us the onions were premixed so he ordered something else, then came back out and said we changed it back to the first item because we were wrong about the onions), and mediocre food. I loved the atmosphere and the decor.
Luckily, after reading a few reviews, I knew we might be in for a wait, so we came prepared to keep our kids occupied. I will most likely go back in a couple of months and hope that they heed all of these Yelp reviews. If they are able to improve the food quality and the wait/service issues, then this will turn into a 5 start place for sure!