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  • I agree with EVERYTHING Amy Z said. The workers are rude and impatient. I've worked customer service before and I know how difficult, labor intensive, and tiring their job may be (which is why I'm usually very patient) however there needs to be some level of professionalism. I went last week running on 4 hours of sleep and decided to order an Americano. It's nothing fancy and should literally take a minute or two to finish. I wasn't asked for my name or anything and I just assumed that they would call out my drink or the same person who took my order would give me the drink. So I wait and wait and wait then I realize other people who were behind me are getting their drinks...I go back and I'm like I ordered a tall Americano and I didn't get it yet (I was waiting for 15 mins at this point). The girl asked me who took my order and I said YOU DID!! And she's like I did?! I was annoyed at this point because I had an hour before my next class which is at the other end of the campus and I had already wasted so much time because of her mistake. She was really confused and I explained to her that I already paid and got nothing so she writes it on a cup and then I'm leaving to go to the area to wait for my drink and she's like "EXCUE ME MISSS?! that's $2.70) . I was fuming at this point because I was waiting for 20+ mins to get a regular coffee and she clearly wasn't listening the first time when I explained that I already paid and got nothing. AGAIN I said, "I told you I paid how does it make sense to charge me again when I've been waiting for 20 mins because of your mistake." She just looks at me like I'm lying about paying. Sorry for the rant I probably won't come back to this location I'd rather go to Tim Horton's or second cup on campus.
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