Horrible service! I have ordered from here several times and EVERY TIME something is missing or incorrect. Two weeks ago I reluctantly went there. This time the order was so messed I finally decided to call them instead of just dealing without. This particular time one of the mashed potato containers had a hole in the bottom and mashed potatoes were oozing out into the bag and all over the car, (Clearly they had to see this before they bagged the order), I was also missing the extra chicken strips I ordered to go along with the meal pack, and I was missing the biscuits.
I spoke with the manager and he told me he was sorry and he would replace the items for me. Since I did not want to go back the same day, he said he would put my name in a book and I could come at a later time to get the order.
When I went today I could not recall the name of the manager. The manager on duty said he could not just give me an order because I claimed there was a problem. I told him he advised it would be in "the book". he reluctantly looked and found that he did in fact agree to replace my order. However they still did NOT get it right. I had ordered additional food to go with my replacement food and they still did not include the biscuits!
I was so frustrated so I decided I would call him and let him know I will not be returning again. I called and the phone rang at least 20 times but no one answered the phone. (There were at least three people working there 10 minutes before).
With Chic Filet, Raising Caines, KFC, Slim Chickens, Chruch's Chicken and Bush's Chicken, all within a few miles of here, there is no reason to go back. Trust me...I will not be returning!