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  • I purchased my shutters from Matt 2.5 years ago and was happy with the install, but they have lost all of my business forever! I have 2 young boys and as life happened in our house, I needed a few repairs. I called (within the first year) and asked them to come and look at what needed to be done, they sent out Toby twice! He looked everything over told me that most of the repairs where simple, but that I needed 3 louvers replaced, because they were warped. He measured everything, then disappeared both times. I have tried to find somebody to do the repairs, since I could not get them to return. I couldn't. I finally went back to them and asked for a referral for the repair work, instead they came back out, this time sending somebody else. He did all the minor repairs, but them told me only 1 louver needed to be replaced, he measured and took all of the information with him. After 6 weeks, I got a call that they needed to take one of the louvers to paint-match them. They took 2 from my sons room (which is is in panic mode about at night), it has been 2 weeks and I have not heard anything for them, now I wonder if they are even going to return the missing pieces! They were great at the beginning, but once they got my money. And just so everybody knows, I am not against paying for repairs, we did the damage, I'm okay paying to fix it and keep my shutters looking nice. But if I cant get them repaired when needed, whats the point of keeping them! I will update this post when and if they actually complete the repair.
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