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| - ZERO STARS!I would NEVER rent from this company again, had I known what my experience would be like.I am Canadian, and was moving to Las Vegas in September 2011.I needed to secure a house while I completed my medical training in Las Vegas for two years.My realtor helped me by viewing properties for me and sending video however ultimately, I had to decide.I picked a property to rent for 1195.00 USD monthly on a one year contract, 3 bedroom 2.5 bath in Southern Highlands.Nice house, had everything I would need and more. However, from day one there was nothing but issues.Drove down from Canada with a lot of furniture, and unfortunately due to some delays arrived in Las Vegas in the evening (around 8 pm).Bruce, the property manager, was rude on the phone having to bring out keys and do an inspection at that time - as he said it was not in his job description. However, reluctantly, he met us at the property finally - because we refused to take his advice to get a hotel for the night, mostly considering we had pets and needed to get into the home we had rented. We did a quick "once over" of the property, mostly because he was rude (even my parents were in town and helped us move, and he was rude to them). He quickly had us sign a bunch of move in paperwork and left. That week we began making notes of issues with the property for our move-in sheet. The most important issues being dark black stains in the kitchen, near the back door where there was water damage previously, and upstairs in the master bathroom outside the shower (where there is carpet when you step out). Other odds and ends needed to be fixed along the way of the rental, namely the dishwasher stopped working and/or was leaking multiple times, fridge would not keep cold items cold yet would freezer burn all freezer food (even after adjusting settings repeatedly), garbage disposal backed up and was replaced. All applicances needed replacement. The most frustrating was when the fridge needed replacement and Bruce did so with a smaller, cheaper version and said that is what we get considering the multitude of replaced items recently. However, what he fails to realize as a manager is that items break, especially with rentals, and those are necessities. He continued to be rude and give issues. He even delayed services or call backs when toilets stopped working properly, the A/C stopped working in the middle of summer heat... etc. Clearly they don't care about their tenants.With regards to the black issues at move in, the company had a guy come (some handyman), who claimed it was "fine".However, over time of living in the property, I continued to get very sick. And so did my brother (who rented the house with me).Once my brother moved out he began to feel better.Being that we are both medical doctors, we started to question the black stuff as "mold".The red flag was the water damage, and how even with antibiotics I was not getting better BUT once my brother moved out, he did.I read online, and this seemed to be an issue.I asked again, and Bruce as property manager failed to respond.I requested that the areas be tested for mold, especially since my contract was up for renewal. I did not want to move out (inconvenience and cost mainly, but the location worked well to get to hospitals on time for work).I continued to repeatedly call or write, and nothing.I even attempted to contact the owners as per the information provided in my lease after multiple attempts to contact Bruce, the property manager.However the owners being of Asian decent either pretended not to be them when I called OR I was given the wrong owner information.Either being the case, I requested Bruce give me the proper information - after reading Nevada Law (which governs the lease agreement) and speaking with my realtor.Bruce refused. Instead I ended up having a company complete a mold test and paid for services myself.I then instead of hearing from the property manager received a written letter to end tenancy.They stated the owners did not want to renew my lease.What was funny was I had already renewed it once, and by this time had been living there 21 months. It was clearly about my concern of mold.With that, my mold test came back - showing mold in the property capable of making me sick the way it had.I now had very little time to find a new home, and incurred major costs for moving.I cleaned the property and the carpets, however apparently not to the liking of Bruce. He deducted 150.00 USD from my deposit for the carpets, which looked cleaner than when I moved in (pictures to prove this). He even attempted to charge me for A/C filters (dirty when I moved in), when I told him I would give him new ones. I recorded the entire move out, and signed the move out forms which said nothing regarding the A/C filters being dirty or the carpets. I requested they pay me costs I incurred and they refused.Now I have to go to court for this - worst part is new tenants will have same issues :
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