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  • I visited Cheeburger Cheeburger on September 10, 2016. It was such a bad experience with awful service I do not know where to begin. Alex was our waiter. Alex got our orders all wrong. My son ordered a hamburger no cheese, lettuce, mustard and ketchup. She brought him a burger with cheese. She said that she would take care of his hamburger. It was reordered, but the next time it ha no lettuce. She said that she would take care of this order by taking his meal off of the sales receipt. When we received the receipt, she had only taken off our drinks and a family discount neither o which equaled his meal. I asked her about this and mentioned to her that she said that she would take care of this bill. She responded, I did take care of it. I asked her to do what she said that she would do and she said fine. She brought back the bill and she charged me more than what she had charged me the first time. I asked her how could she charge me more. Her response was, well took your sodas off before but I put them back since you asked for me to make good on my promise. I then asked her to reduce it as she promised. She refused and walked off. She threw down the final bill. She would not give me my bill.I asked to speak with the manager. She refused. I stood there for 5 minutes and decided it was a waste of my time. I asked another employee for my bill. I was given my bill, I paid and walked out. I called the managers other store to get his phone number. I received his number and he never called me back. Bottom line, the service at this location is awful. Alex is rude and consistently makes mistakes. She had to correct some mistakes she had made with some other customers while I was eating there. The manager was there at the time and left before I could also complain. In sum, rudeness, mistakes and poor service overall.
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