FOLLOW UP ON BETTER BUSINESS BUREAU COMPLAINT TO STA FILED ON 07/26/10.
The conclusion of my complaint to the Better Business Bureau arrived on August 5th, 2010. The response consisted of a letter from STA and two .wav files. The STA sales manager responding to the BBB advocate had included as evidence that the agent with whom I had dealt had not misled me in our discussions of changes in flights and fees.
When I tried to play the .wav files to review the conversations, neither of them would open. I did not contact the Better Business Bureau again to find out if they had been able to actually play the files, although it is a point that I would be curious to know.
On Facebook, I have had an active discussion thread describing my dealings with STA. The board moderator has encouraged me to write to him to discuss the matter, but I have instead preferred to reply to his messages on the board because I have wanted to keep the pressure on STA to respond to my case. I have kept my tone firm but insistent, as the tone of these reviews have been framed.
Today, I went to post the result of the BBB complaint, but I found that the board has now been disabled by the moderator.
Congratulations, STA. You managed to neutralize a single solitary broke, dissatisfied graduate student. A solid day's work.