Ive been here multiple times and customer service has always been mediocre. Donuts are warm & fresh with good flavor, but it is a long wait. I also had to remind the cashier that I ordered an affogato, it would of been nice to recieve with my donut. The talking amongst the employees is about personal information, singing off tune and loud, I suggest to play music in the background. It will help with the ambiance & mood.