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  • Let me preface this review by saying that I generally believe that Loblaw Company runs the best grocery chains in the country (on par with Wegman's in Western New York, who are consistently rated one of the best chains in the US). And I was one of the many who had waited with baited breath for this location to open. Now that it's had a couple of years to shake out their kinks, I have to say, I'm still very disappointed. So, it's my sad duty to write this review. Where to begin? - Staff. Other reviewers have picked up on this, but the professionalism of the staff is a big issue. Don't get me wrong, there are some members of the staff that are friendly and helpful, but they are few and far between. The turnover at this location seems to be really high. The cashiers are generally listless and sometimes outright incompetent (contrast this with how friendly almost every cashier is at the Carleton location). The folks at the fish counter are often uneducated about their products and how to handle them (just try to get them to steam a lobster for you). The stockboys are constantly chit-chatting about inappropriate things instead of getting stuff done in a professional way. The worst are the folks at the deli counter (especially the younger staff) - they are outright rude and give you nasty looks for simply requesting things be thinly sliced or are freed of plastic wrappings before slicing begins. The only folks that seem consistently professional are the ones at the butcher counter. To me, these problems point to some fundamental problems with management, hiring and training. - Product Selection. Considering that this is an urban location, I did expect that there would be some issues with selection, but I continue to be surprised at all the items that are not carried here. - I've seen Galen Weston a number of times at the flagship location at Carleton/Church, where things run much more smoothly. Perhaps he should be spending more of his touring time at the locations like this one with fundamental problems that need to be acknowledged, and addressed.
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