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| - They have great reviews on Yelp and I thought it would be as simple as coming back here and give them a 5-star review after they are done moving my house. But it's not that simple as there are good and bad. For those who wants to be spared from the details below, I would only recommend this moving company for those who are moving apartment or small homes. If you own a luxury home and want absolutely no structural or drywall damage, you might want to think twice before working this moving company. They will try hard to make it right, but you won't necessary get the outcome you expected.
Start with the good
Management - Strong and solid management. Jesse is a responsive manager who got back to me every time I called, even during the weekends. We originally signed up for a 3 men crew and ended up getting a 4 men crew. Although 4 men crew didn't turn out as efficient as it should be (I am going to skip the details on this part before this review gets way too long), Jesse has good intention so I would say this is a manager who is very willing to work with his customers and care about his business. This is probably the main reason why I still give them a 3-star rating after some of the troubles they put us through.
Movers - They worked hard, and they did try to be careful. They wrapped almost every furniture so this part was done professionally. They understood our concerns and they were very careful about our flooring and stairs. Some damages were done at other areas (see below for details) but not on our floor and stairs.
Scheduling - They showed up on time. This is huge for those who moved before, so nothing more needs to be said.
Pricing - Transparent and clear. I didn't ask Jesse to give me an estimated quote because I was dealing with a 5 star Yelp company, so I know they wouldn't rip me off. And they didn't.
The bad
Damages - There are drywall damages and paint damages. I personally think paint damages are minor because I can easily re-paint those areas myself. Note that if you don't follow those movers, they will NOT let you know if they damage something. They expect you to sign a "check-up list" stating that you have examined every areas in your house and write down all the damages made. I witnessed one of the movers made an obvious paint scratch, which he knew, but he decided to stay quiet about it. We have several minor scratches in our new house caused by this moving company, and again, this does not bother me, but might bother other home owners.
Drywall damages - 2 drywall damages result from being careless and could have been avoid. Now this does bother me because we had dents on the walls and I can't just paint it over! I just post the photos so readers can make their own judgement call. The damages were repaired by Creative Moving later on but it was not done by a professional. The one who fixed it doesn't even follow the basic painting guideline. He was going to just dip his paint brush straight into the original paint bucket without pouring the paint to a separate smaller container. This could contaminate the original paint but fortunately I stopped him and asked him to do the right thing, and he did. Again, you need to watch every one of their workers closely if you decide to work with them.
Clean up - Their clean up work is choppy. For example, the movers left behind two blades in my new house. One of the blades was next to a window, and the other one was on the tile floor corner. Fortunately, we don't have kids or pets, but for those of you who do have kids and/or pets, you definitely want to keep an eye on things the movers left behind.
Others issues - I have no problem with movers using our kitchen facet or bathroom, but one of them ended up playing with our R/O facet in the kitchen with his unwashed hand and that was quiet disturbing. He thought it was funny and were making jokes about it, and I had to ask him twice before he stop messing around with our drinking water facet. I personally found this behavior unacceptable and unprofessional.
Overall, I would take this review to a 1-star rating just because the blade issue and the R/O issue, but those movers did work hard and Jesse did arrange the repair fast so I thought it would be fair to give this company a 3-star.
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