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| - I've been here three times, all on Saturday mornings, and each experience has been the same.
The Good:
The hollandaise sauce here is lovely - citrusy and homemade (or at least it seems homemade). The food in general is quite good. Apple coleslaw is always a hit, potato crostini is hit or miss - two people in our group had perfectly cooked ones, while two had hockey pucks.
The Bad:
There is always a wait for a table, which is not necessarily a bad thing. However, they don't take names or approach the door in any way unless tables are free. The lineup is first-come first-served. There is no "please wait to be seated" sign or any indication to do so. The last time I went there, 3 girls were milling outside (who I found out later that were next in line for a table) and I stood in the doorway of the full restaurant as servers made eye contact with me and promptly ignored me. The whole process could be made a lot easier and less confusing.
The Ugly:
After being seated, our drink order was taken by one person, our food order by another, and food delivered by yet another. Drinks took forever, and we had to remind servers that a few didn't arrive. We were seated by the kitchen, where the music was incredibly loud. We were a party of four, and food was delivered 2 plates at a time, about 5 minutes apart. And even then we had to ask for cutlery. Coffee refills were not offered, and had to yet again flag someone down to get some more. No one bothered to come by after we were served our food to do a quality check and again had to flag someone down for more water and napkins. The check was delivered without asking if we were all on the same bill (or if we wanted anything else for that matter), and when we asked, we were told that they wouldn't split the bills up for us, even though were were all using different methods of payment. After some insistence, the woman sighed, rolled here eyes at us and said, "Fine, I'll do it this ONE time". If someone had have asked as they took our order or before they brought us our bill, they could have avoided the hassle.
I understand that they are busy for weekend brunch, but you'd think that they would hire an extra server for rush times or somehow adapt to be more competent in service quality.
The food is decent, but the consistent poor service certainly leaves a bad taste in your mouth.
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