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| - I lived in a very old apartment, so it is acceptable that not everything was up to par, the rent was lower than most studios in the Champaign-Urbana area and I was given a 9 month lease, so I was happy anyways.
However the service I got from the administration was horrible right from the start to the end of my lease. I applied for a lease after seeing a clean apartment, it was made clear that I would be living in another studio that would look the same. I had to send in my application online, they did not answer for three weeks, after which I called in and was told that I could drive to Champaign (a 2.5 hour drive) and sign a lease. When I got there, I was told that I was not approved yet and that there were about 40 people in front of me. I spoke to Christy and she sorted it out, they took about and hour and a half to approve my application then showed me the studio that was available for me. It was horribly dirty (like animals lived there) but I was told that everything would be cleaned and the carpet would be changed, so I signed the lease.
A few weeks later, I went to move in. The apartment was in the same exact state I had seen it when I signed the lease. The carpet hadn't been changed or washed (it was completely stained black and brown, I don't want to know what did that), the bathroom door was falling apart, the stove was EXTREMELY grimy and dirty, and small items from the previous lessee had been left in the bathroom, which was also very dirty. I was told that the carpet would be washed immediately and it was washed in a couple hours. Nothing else had been cleaned although the lease agreement stated that the apartment had to be cleaned before move-in.
When I was moving in, I was also told that the stove would be changed to an electric one. It took the maintenance guy a month to come to my apartment to change the stove, but he told me that my gas stove worked fine and would only be changed when it broke, although I was told it would just be changed no matter what.
Throughout my lease, I had a few problems, some were fixed and some weren't. My AC gave a musty, sour smell and was never fixed although I reported it 3 times. I gave up afterwards.
Normally, I wouldn't mind any of this, I'd probably give a 3 star review and that is thanks to Christy, she was nice and tried to get things done. Her staff kept quitting (I do not know why) and she tried to make do with what she had.
However, after I moved out, I gave them the address that my security deposit needed to be sent to. I never got word from them after that. I called over 10 times and was met with a full voice-mail box. I emailed three times and did not get a response. I recently called Neves again (they finally picked up) and was told that they no longer manage the building I lived in. I was given the number of the new owners of the building.
I am currently in the process of trying to get my security deposit returned by a company that does not even know I lived in that building because Neves' people just disappeared. It has been two and a half months since I moved out. Security deposits are due back by 45 days at the latest according to Illinois law. It would have been very easy for Neves to send a mass email out to all tenants saying the building had been sold and giving the contact information for the new owners. Instead, I had to call them over 10 times. This is just unprofessional, I honestly believe my 10 year-old sister can manage a building better than these people can.
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