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  • On May 5th, I went in with my friend to buy a fabric headboard. I asked when it would be delivered by as I wanted it within a week due to out of town guests coming. The woman (blond) said that it would be at the store by Tuesday May 10th and she would call me in the next couple of days to confirm if it would be delivered to my house the day it arrived (if it got there early in the morning) or by Wednesday. I called and left 2 messages on Saturday to confirm when it would be delivered. No one returned my call. I called again on Monday and said I called twice on Saturday about the delivery date and no one returned my call. The woman said that someone else would call me right back to confirm. No one did. I then physically went into the store yesterday (Wednesday) and said I called 3 times and no one called me back so I came in to see when it would be delivered. The same blond woman said the truck was arriving tomorrow (Thursday) and I could get it maybe Friday or maybe next week. I said I wanted it by the weekend and she said she would call me today (Thursday) to confirm delivery date. I waited all day for them to call me. No call It's been a week and they said they would get it to me in a week. So I called my credit card company and reversed the charges. Thank goodness for American Express customer service Since you don't return calls. Keep the bed. I scrambled this evening and walked into another furniture store and bought a bed frame. It's being delivered tomorrow. Guaranteed. It blows my mind how disrespectful it is to not return calls especially when they said they would. It's too bad as they do have nice pieces.
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