Only 4 stars because not all the vets are nice... I love Dr. Bateman, she is amazing. She treats my dogs with such kindness and answers all my questions. However, Dr. Nofal (or something) is another story. I asked her some questions about my puppy and she really didn't even give me the time of day. She looked very irritated and was rushing me out. She also didn't catch my puppies ear infection, she said he was itching because of allergies and didn't even look in his ear. I had to go back to the vet a few days later because his ear was getting really bad, which Dr. Bateman diagnosed with a severe yeast infection. So -1 star because of Dr. Nofal!