This place has gone down. It was never spectacular but it was a good place for a burger. The staff is indifferent about service. Even though they have a number system to let waitstaff know where to bring food my burger went to another table. The person opened my burger and told the waitress it wasn't their burger. Then she brought it to me. After some strange person touched the food, she still wanted to give it to me. As she gave it to me she told me it was my burger with no lettuce. Not only was there lettuce on the burger it was mixed in with the fries. She rolled her eyes and huffed as I told her there was no lettuce.
The food in general was less than ok. Burger and fries were cold. In fact the fries were not cooked all the way.
I needed another napkin and got up to get one. There were only 2 dispenser, one on each end of the place. A waitress fussed at me for getting my napkin. Apparently the one I used was for employee's only.
With some good competition around them their standards are not enough.