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| - Very unorganized. I had received multiple quotes and conflicting information regarding not only price, but time frame to have glass made and installed. I will never use or refer anyone to this company. Great customer service, poor execution.
A few weeks back I had to smash my window in my house because I locked my keys in my car.(this was a tuesday) If it wasn't for the fact that I had to make a flight within an hour I would have called a locksmith. Long story short, I made arrangements with several companies to come and do a estimate for window replacement. They all informed me that there would be a 3-5 day wait for the window replacement. I called True View Windows and they informed me that I would have same day service to include glass replacement. WOW! I canceled all the other companies that were scheduled come out.
The next day (wed) I had a technician come to my house to measure the window, he informed me that it would have to be custom made. So, obviously same day service was NOT an option. He told me 3-5 days. While he was there I had him measure my windows for screens, I thought I was going to have it done anyways, why not kill two birds with one stone. Jeff, the technician was very professional and friendly. He measure all my windows and gave me samples of screening to play with. We were talking about the 80% and 90% screens. He informed me there would be no difference in the price if I chose either. So, he did the measurements same day. Again he was very professional and friendly.
The next day (Thursday) I got a call from TRUE VIEW. Got the time frame (3-5) business days for windows and an estimate for screens. Screens were really highly priced 3 little block windows 12"12" (approx 1 sq ft each) were going to be over $350. In addition to that they told me there was a difference in the price for 80% to 90%.
I called on friday to get an idea of when my window was going to be ready. When I called the woman told me 7-10 business days. I had already left a deposit with the initial order. I couldn't believe it. I was hoping that window would be ready for installation for the following TUE- WED, I had cleared those two days.What happned to 3-5 business days? Well, those days weren't an option either. Friday was the only day it could be done. I told them I had a 5pm flight to catch on friday and if I could have an early morning appt. They said it wasn't possible because the TECH has another apt that day. Do they only have 1 technician? My suggestion is get estimates and use another company. As much as I appreciate great, friendly customer service, great service doesn't make up for my financial loss (rearranging schedule) or frustration
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