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| - If I could give zero stars, I would. This was not a resort, by any means, and I feel that they use misleading advertising to make more money off of unsuspecting people who are unfamiliar with the area. There are apartment complexes that they rent rooms out of that are not even located at the address listed, but are 15 minutes away from 8390 E Via De Ventura. One apartment complex is called Deltona(which is far from major shopping off of Thompson Peak Pkwy and McDowell Mountain Ranch Rd) and the another is called Crown Court; both complexes are nice and in a nice area, but still far from a resort which is what we thought we were paying for. You have to pay extra to get room service and there is no spa or anything on sight. I was wanting a resort for my birthday weekend and was sadly let down, to say the least.
Secondly, we ended up staying an extra night and had to switch rooms and move to another apartment complex, which was not a big deal, however, the room they moved us to had black mold in the hallway bathroom, which we did not realize until later in the evening after the office had closed for the day as we were out running errands all day. When we attempted to contact the office for compensation for the final night only, the office staff was uncooperative and refused to do anything about it. Mind you, I have asthma and I could've had an extremely bad reaction to the mold.
I should have taken my business elsewhere and regret even staying at this place. If you are looking for a resort, do your research and find an actual resort that is in the area. Based on the reviews and Meridian dismissing every concern that is brought to their attention proves the are only in it for the money and couldn't care less about the consumer. I should have just gotten an airbnb since at least my exceptions would have been met.
Beware of this place!
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