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  • Unfortunately my excitement to get a hot stone massage at Sutherland Chan Clinic at the Spadina location was ruined by a very unprofessional situation with the administrative and management staff. I booked my hot stone massage a few weeks ago and wrote the time down in my agenda. I then received a rude phone call from an administrative assistant stating that my appointment was for 12pm and that due to me missing it I would have to pay a fee. I explained to her very nicely that I remember writing down my appointment for 5pm not 12pm. She told me that it was at 12pm and that someone had even called and left a reminder about what time my appointment was. Again I stressed to her that my appointment was not for 12pm it was for 5pm that she was telling me it was and that I did not receive a reminder through voice mail. I received someone hanging up and not leaving a message at all. I then told her that I wanted to speak to the manager. When the manger called me back, she did not take my feelings into consideration and seemed to not even hear what I was saying. As a result I ended up paying for the fee which I now feel I should not have done! They were very unsympathetic and extremely unprofessional. I also informed the manager that I will no longer will be coming to this clinic. Very poor customer service to say the least!
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