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| - Went in this morning to get breakfast for my family and had a horrible experience. First as i arrived i thought the place was closed because their open sign was off and it looked rather dark inside the place. So i decided to get down and see if the were open and they had just forgot to turn their open sign on. Sure enough the were open so that was good but as me and my daughter walked in, we waited at the counter for about 7min before i respectfully reached out and said '' hello'', excuse me anyone here. Finally a young girl by the name of BROOK came from the back and immediately had a attitude as if i was inconveniencing her. So we moved forward and started to place our order and as she was making the two breakfast sandwiches i had ordered i noticed they had a breakfast special for $3.50 that included a 6 inch breakfast sandwich and drink. So i asked Brook about it, and she did say yes that offer is still available, so i said great, lets go ahead and make these two sandwiches i ordered combos for both and she sighed and said okay that's fine with a attitude. So finally as she rings up the bill my daughter asked me if she could get some cookies, so i told BROOK i would like to get a order of oatmeal, meal cookies and a order of chocolate chip as well. So she rang up the order and ended up giving me 2 oatmeal cookies and 1 chocolate chip cookie in a bag and i told her i want 2 orders and she said, well its to late i already rang your order up and i was like OK that's fine no problem even though i couldn't understand why she just wouldn't get me 3 more cookies and charge me for them. Finally she gave me my change back and the bill seem a little high and i just wanted to confirm we got the combos that were listed at $3.50 and she said well i just charged you for the sandwiches and the 3 cookies. Then i replied i ordered the combos right and she said i didnt ring it up that way so no if you want the drinks i can ring those up and charge you for them. I said BROOK you charged me $3.79 per sandwich and the combo was $3.50 that wouldn't make any sense for me to pay for my drinks again when you already over charged me sense we agreed i ordered the combs. I told her i didn't mind she made a mistake and its OK that she charged me a few cents more by ringing it up the way she did, and if was OK for us to still get the drinks and she replied with a major attitude,and said i already told you if you want the drinks i will charge you for them, and i replied BROOK I don't understand I paid you more then the combo cost so can i please get the drinks or can you just re-ring up my order and correct it what ever is easier for you. She finally replied with a major attitude NO, and im not going to continue to argue with you and walked away from me and just went to the back of the store..I ended up just leaving with my daughter and never once got rude,loud, or upset with her. I usually visit this place at least one a week and never had a bad experience like this but i also never had BROOK wait on me either. I don't think i will ever return to this Subway because of BROOKS VERY RUDE DISRESPECTFUL ATTITUDE that she gives as her customer service. HAVE NEVER been treated so bad at any place of business the way i was treated here at this subway!!! The experience was worse then it may sound. IF ANYONE GOES THEIR WHILE BROOK IS WORKING, GOOD LUCK!!!!
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