This location is by far the worst post office I have ever stepped foot in. It's been over a month since getting my new home and I have yet to get keys to my mailbox for which they say takes 7-10 days. Initially we were told 7-10 weeks and after speaking with a supervisor who informed us the former counter person was incorrect and that they were processing our order only to come in 2 weeks later and they knew of no such key placement order request causing us to put in yet another order and wait another 7-10 days. If that's not the kicker, upon putting in a key request you fill out a mail hold request and are told your mail is available for pickup for the next 30 days yet every time I stop by this crazy place and stand in line for an hour or more they say they don't have mail for me! So I find myself staking out my mailman a few times out the week just to beg him for my mail. Should I catch him on a BAD day, well let's just say I not only don't get my mail, but I also get yelled at for even asking such a thing! As if that is bad even BEFORE they open their phone line goes busy and is busy ALL DAY until they close. You can't get a hold of this office via phone even if you tried. And speaking to a manager is even harder. It's like a manager for this office is nonexistent! I have opened a PO BOX at Al Norte location just so I can avoid this location at all cost!!!