I just went in the store to talk to someone about a bill I had and what services I had. I spoke to a lady named Jill who looked like Tammy Faye Baker at the N. Rainbow Blvd store. She never once made eye contact with me. When I advised her I didnt have my billing info she flat our refused to look my account up. Later when I called their customer service line they looked me up by SSN.
I asked them if there were any other ways to look me up and she never made an effort to even touch the keyboard. Horrible customer service and Jill should be ashamed of her customer service skills. Century Link you need to look into this.