Update: just received a follow up message from the company claiming they reviewed their messages and couldn't find mine from weeks ago and suggested a negative review shouldn't come from something beyond their control. I assured them I had indeed left a message on a saturday which was not followed up. With that being said, i updated my review from 1 star to three because it does appear they care and were willing to make it right. I have however already contracted with a different company so thats the best i can say based on my initial customer experience with them.
Left a phone message 7 days ago to get a quote on having the exterior of my home painted. No one called back.