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  • I must say after the obscene amount of money I spend at GameStop I will say I will never go back. Friday 10/27 I was helped by Jesse at the store. I wanted to cancel my pre-order for my Xbox One X and purchase Mario Odyssey and pay in full towards COD. He gave me pushback at first saying that it couldn't be done on a preorder. Then after I said I've done it before he said it would take 20 minutes to get it done! Pushing back even more since he didn't want to do the work... After finally getting the other store on the line to do the cancel and transfer the credit he apologized to the other employee on the phone like 3 times! I thought I was the customer and I didn't know it was an inconvenience on cancelling something to in return spend it at YOUR store! It's sad how poor of the customer service I received and how bad I felt for purchasing items... I will never purchase anything at any GameStop. I will go to a BestBuy from now on. They also do pre orders and also give points on purchases. I was out in about 10 min because the rep kept talking to me about nonsense. I could've been out in 5 min. Thanks GameStop!
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