This is the worst gym!!!! Customer service is terrible. I've been trying to get a refund in my personal training contract since February!!! I contacted the gym to ascertain what I had to do to stop my personal training contract & was told my contract was fulfilled for my 1 year so there was nothing I had to do. I have an email to support this. Then I got charged for 3 months after my contract was null & void. Trying to get my money is a nightmare. The lies from Pearl are outrageous. She literally lies to your face. Now I'm told I have to wait on the decision made by HR. I asked for HR's # & was told I have to send an email to see if they will talk to you. This has been going on since the end of January. I was told on May 7 that Zack approved my $300 refund & to expect it shortly. Now Zack is no longer there & my refund is being reviewed again. Time for the Better Business Bureau. Run from this Gym... I bet they are going bankrupt!!!! Cindy B