My husband and I did the pre-qualification app before we went in. Daniel contacted us to let us know we were approved, and he got us in contact with George, who helped us with our trade in. When we arrived George and William teamed up and had all of our information ready. They made this trade in so simple and painless. We were in and out within 2hrs, which is impressive when buying a new car. Awesome service, great team, why would we go anywhere else?!!