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  • I'm a consignment fiend so I continuously go out of my way to come to this store. The selection is huge; they have so much merchandise that it's going to take you hours to get through. They charge a fraction of the original price and while some items are overpriced in my opinion, for clothes in a "like new condition," you can find some good deals. They have a lot of Judith & Charles, JCrew, Club Monaco, Aritzia etc. I inquired about consigning items myself and I was told the store keeps 60% of the profit while consignor gets 40%. Not sure if that's ideal but if you're itching to get rid of items you don't wear or need, they do sell fast. There are still two catches to that. 1. Your money expires if you don't pick it up. 2. Your clothes are donated if you don't pick them up by their deadline. So why am I giving this place only two stars? Ultimately, it doesn't matter if someone is buying used or new clothes--this is a business like any other, and in a competitive retail business, customer service is key. My displeasure comes from a personal experience with one member of Ex-Toggery's staff. She is unprofessional, rude, dismissive and makes fun of patrons, out loud. This lady is the reason why this business keeps getting bad reviews and the store's owner should take notice. I personally complained to her, but no action has been taken to rectify the situation.
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