This is probably the worst car rental experience of my life. A staff of people who dont give a damm! They have ONLY ONE airport shuttle for both the hotel and car rental, we waited almost 30 minutes for the shuttle which is only a 12 seater and there were over 16 persons in the que with ongoing arrivals.. Even the shuttle driver was alteady upset with the situatuon cause he had to deal with folks worried about missing flights.. Yea this is thanksgiving day but not an excuse for not being able to shuttle passengers in a timely manner. Also they had no queuing system so people waiting the longest wete at risk of missing the shuttle ride once it filled up!!! Bottom line this company couldn t care less .. Renter beware, the cheap price is not worth the hassle ..