We stopped in here to look at backpacks for an upcoming trip while biking around downtown on Saturday. We weren't planning on stopping in but we saw they were opening 1 hour earlier than what their website states and stopped in.
I really wanted to do my homework because this is a significant purchase for an item that will get plenty of use. So, we somewhat avoided the staff and were looking at the offerings. One of the employees (I think the manager) asked if we had any questions. I didn't want to be sold so I more or less avoided him. He ended up being so nice and knowledgeable, offering first hand experience and explanations to things that never even occurred to us. We ended up talking through several different options and found no other reason not to buy the bag other than the price. The employee did such a good job without making me feel pressured, we wanted to buy from him even if it wasn't the best price we could find.
I ended up checking online when I got home and it was within $2 of the best price online. So, I got the best gear, at the best price, from a salesperson that was knowledgeable and easy to work with while supporting a local store.
I would highly recommend this location and I wish I could remember this guys name. We will be heading back for the rest of our gear.