Called him out to fix what we thought was a hose bib problem and turned out we also had a problem with an anti-siphon valve. He didn't have the part at the time and said he was coming back out the following Tuesday, however there was a miscommunication and he apparently said Thursday. Well when I called the following Tuesday to find out if he was coming he stated that he had come by the previous Thursday (we weren't home) and that we would need to find another plumber because his time is valuable. I find it amusing because on his website he states "most important to me is good personal customer service- giving good service and building relationships." He will be losing the business of our family members as well that have used him in the past after this situation.