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| - Like I always try to remind myself: Don't yelp while frustrated.
I know, I know...all the reviews for Dolce Salon and Spa have been stellar for the most part. I'm afraid this one is going to rip it apart.
Now, please understand that I have been a loyal patron of Dolce Salon and Spa since it opened, I kid you not. Go ahead check their records. With the amount of money I've already spent at Dolce, I could probably throw a grand luau to inhabitants of a small island...complete with non-stop flowing Mai Tais.
I loved it when I could walk into the spa (back in the day...) and James, who used to be one of their front customer service people, would greet me by my first name. I loved it when my former esthetician Kelly would go astray from the menu and give me a custom facial using products that would help my skin rather than going by what was listed on the menu . I loved it when I gave my complete surrender to my former hairstylist Teresa, and I would come out of there with a fabu haircut. I loved it when I could call the day spa and actually get a real person who can make an appointment for me in a matter of 5 minutes.
Gone are those days, sadly.
It seems that Dolce has lost its interest on real customer service, and is more interested in getting more clients in and out the door as inefficiently as possible.
Case in point #1: I have been trying for three days to get through to a real person (or a robot who talks, I don't care) to make a simple brow wax appointment with my girl, Rheanna. Each time I called I waited for about 10 minutes (precious cell phone peak hour times here!!!) and got nowhere. All I heard was the ramblings of some woman with some faux British accent...for 10minutes!!!
Case in point #2: Do I really have to stand in line like it was the opening day of Star Wars: The Movie? The line is sometimes out the door just to check in or check out, surely there must be a better way. Just seeing that line as you enter the place makes you stressed...where does the pampering begin, people?!!!
Case in point #3: When I am checking-in or checking out, please look at me Mr. Front Desk person with the porcupine haircut...LOOK AT ME!!! Don't give me your "I-am-so-uber-hip-because-I-have-hair-like-a-porcupine's" look. Look at me when we're in a brief conversation, get to know me, and don't sound too monotonous when you ask me: "How was your service today?" I've known this day spa longer than you!!!
Case in point #4: Can you please find better tasting lemonade--the one that actually tastes like lemonade rather than Kool-Aid. I realize that you can't serve wine anymore, so upgrade the lemonade, alright? It's too sugary!
Case in point #5: What is up with the bazaar at the store front? It's like walking into a Hong Kong open market with all the trinkets and doo-dads displayed for sale. No wonder the line to check-in and -out is out the door because clients can't fit...there's too much stuff all over. What ever happened to the clean, minimalistic approach to Zen design?
Frustration, I tell you. Anyway, to make my long story short, I gave up on making an appointment for a brow wax. The e-mail person didn't reply back, which is a shame. Rheanna is an excellent esthetician and brow waxer, I love her. But unfortunately, I don't think she knows that the company she works for is hurting her growing clientele.
And just for the record, I went to the gal that does my mani and pedi for my brow wax. I've always thought that her eyebrows looked super groomed and nicely shaped...and she did a fabulous job with mine (sure, minus the Enya music in the background). And guess what she charged me only 12 bucks!
More on her later...
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