Assume your warrenty is garbage! We purchased our sectional less that a year ago & the springs/back support bar broke on one side (making half the couch useless). We moved out of state & can't get a hold of the warrenty department at all. We are super busy during the day but using any of their afternoon contact methods are useless. They have a live chat that no one responds to. We have reached out several times to the warrenty department over the last few weeks without a single reply. We even tried customer service. At this point I'll try to fix it myself or we are going to curb the whole thing and buy from someone else.