Kiera is my bratty girl ! She hates groomers and is always a constant fight to get her groomed. I was running late to the appointment and Tera was extremely considerate about the 30 minute delay. From the moment we showed up, she was welcoming and really nice. She is a GSD owner as well so I knew my girl was in good hands. She even offered a military discount on top of her great price! I went to get my girl and Tera let Kiera run around with one of her balls. Great customer service and amazing service. Tera is professional, local, and a great groomer. I don't plan on taking my girl anywhere else but with Tera.