| rev:text
| - Spirit is like that one toxic relationship I had to let go. It used to be my go to airline for my frequent flights between Cleveland to Los Angeles. I was even a $9 fare club member. I paid the $60 annual fee beginning in April of last year. I also paid for the baggage fees which were $21 per bag. $12 on average per seat for me and my son and always, always printed my boarding pass so to avoid the $10 fee for checking in with a clerk.
I religiously checked my inbox for a spirit email with a discount code and often times jumped on it. I even thought their emails were hilarious. I didn't mind the cramped seats, nor the overpriced $4 non-gourmet, cup-o-noodle. That's a 400% price increase by the way. I didn't mind the filthy floors or gum stuck in the pockets where my son could get his hands in. I didn't mind the non-existent, in-flight entertainment. I also didn't mind when several of my flights ran hours late and had to deal with a cranky, tired toddler by my side. And I didn't mind when I struggled to open the lavatory door while holding my baby and the male flight attendant was right next to it and didn't offer to help. No, I was always loyal to them because I believed in you get what you pay for.
What caused me to have a change of heart you may ask. Well, I booked a flight online. Otherwise it costs $25 to have them do it. Was lead to a confirmation page with a confirmation code. Here, I thought I was set. Days pass and nothing comes out of my bank account. I find out my booking is cancelled so I call and ask to have my flight honored. Both reps said no honoring and I had to pay for the flight at its current inflated price. My card apparently didn't go through because my address was bad. But I previously had one of their employees fix it for me! Guess he didn't do his job.
Apparently, no one has taught spirit employees about customer retention because otherwise, they would have seen I had over 10K miles with them in less than a 12 month period. They also would have seen I was a $9 fare club member. Additionally, they would have seen I always paid for all their, lets face it, ridiculous fees. In conclusion, they couldn't honor a flight THEY cancelled without telling me and in turn I didn't feel valued. So you have to draw the line somewhere. In the end, my loyalty was not reciprocated and it made for an imbalanced relationship. I am a spirit customer no longer. Do yourself a favor and avoid this airline because if they don't care for one of their own they sure as heck won't care for someone who isn't.
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