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  • My insurance just sent this company to help me with a flat tire. When the employee called my phone he started by complaining that he had already called before and I didn't pick it up. I told him I am stuck in the middle of a 10 level parking garage and the reception here was bad. So he proceeded by telling me to meet him downstairs because security wouldn't let him come in the building. So, I asked if I had to drive the car down and meet him at street level, I was confused. The guy rudely talked down at me by saying "how would you drive your car with a flat if I haven't fixed your tire yet?" So I told him I was asking questions to clarify what was I supposed to do and that I didn't appreciate his tone. The minute I said it, he told me that he was going to go ahead and cancel the service since he couldn't serve me the way I wanted. I was perplexed! There is a way to talk to people, specially if you are in the service industry. This guy definitely knows nothing about customer service and about being cordial to people. So here I am waiting for another roadside assistance to come.
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